Makana Knowledge GmbH is committed to protecting and respecting your privacy. This policy (together with our Website Terms of Use, Cookie Policy and any other documents referred to in them) sets out our interactions with your personal data when using this website.
Please read the following terms carefully to understand how we will interact with your personal data.
About us
Makana Knowledge GmbH is a private limited company incorporated in Germany under Register Court Darmstadt, Commercial Register No. 100 710 with a registered address of Havelstraße 16, 64295 Darmstadt, Germany. Makana Knowledge GmbH is the data controller in respect of your personal data. This means that we are responsible for deciding how your personal data is held and processed.
If you have any questions or require any further information regarding your data and our website please contact us at privacy@makanaknowledge.com, Makana Knowledge GmbH, Havelstraße 16, 64295 Darmstadt, Germany, tel: +49 (0)6151 7872799.
Personal Data and our website
Personal data means any information about a living individual from which that individual can be identified.
Save as set out in our Cookie Policy, Makana Knowledge GmbH does not collect any of your personal data through your visit to or use of the website. As a result, Makana Knowledge GmbH does not track, fetch, follow, process, share, transfer, store, sell or commercialize any of your personal data through or from the website.
The business model for operating the LUMINLUCID platform is not data-based. Revenues from the operation of the platform are generated purely from the licensing business by contractually regulated fees with corporate customers (B2B) in the form of Unique User ID accesses.
Makana Knowledge GmbH instructs a third party company, Simple Web-Solutions GmbH, to technically host and process the LUMINLUCID® website which is run under Makana Knowledge GmbH. It requires processing website usage data, which potentially constitutes personal data. It does this to enable provision and to optimize the operation of the website. In this arrangement this processing of personal data by the technical host and by the processor is to be qualified as data processing as per Article 28 Regulation (EU) 2016/679 (“GDPR”).
Makana Knowledge GmbH is acting as the operational data processor and Simple Web-Solutions GmbH is acting as the technical data host in relation to your personal data. Processor and technical host will ensure the security of the processing and hosting in accordance with the applicable law and take data security measures to ensure a level of protection appropriate to the risk with regard to the confidentiality, integrity, availability and resilience of the systems.
What information is collected and how it is used
Simple Web-Solutions GmbH (which is engaged by Makana Knowledge GmbH to technically host our website) processes personal data so that our website can operate technically effectively and securely and provide you with the best possible service. The information processed by Simple Web-Solutions GmbH depends on the context of your interactions with our website. It also depends on the choices you make, for example the functions you use and your privacy and security settings within your own systems. You may choose, by those settings, not to provide certain information but if you do, and that information is necessary to provide a particular feature, image, content or media format, then you may not be able to use that feature or view that content. We will only use your personal data where we have a valid lawfully constituted basis to do so and furthermore a contractual duty to fulfill our obligations under the order processing agreement (AVV) according to the DSGVO/GDPR for our B2B clients within the restricted Login Section of the website.
What information will Simple Web-Solutions GmbH process about you on our behalf to technically run the website?
- Device and usage data including IP addresses and device identifiers
- Device event information including crash logs, hardware settings, browser type and browser language
How will Simple Web-Solutions GmbH collect information about you?
Personal data may be collected:
- Automatically and stored in the server logs when you interact with our website
- From your IP address
- From cookies and similar technologies
Why are Simple Web-Solutions GmbH processing information about you?
- Protect security of our website and to prevent fraud
- To analyze the traffic to our website
- To provide and improve our services
What is the legal basis for processing information about you?
To enable us to pursue our legitimate interests to:
- understand how our site is used;
- improve user experience of our site
- maintain the security of our site; and
- protect our rights
Our basis for processing personal information through cookies is consent.
More about the information processed and why
We have a duty to process personal data lawfully and we have the highest respect for personal data in general and respect for our users and our B2B customers in particular. Where we have a legal basis to process your personal data without consent (as set out above for a given purpose), this policy fulfills that duty by giving you appropriate notice and explanation of the way in which your personal data will be processed.
Please note that we may process your personal data without your knowledge or consent in accordance with the above regulations if this is required or permitted by law or where we have a contractual duty to fulfill our obligations under the order processing agreement (AVV) according to the DSGVO/GDPR for our B2B clients within the restricted Login Section of the website.
Sharing your information
You acknowledge that we only process your personal data with your consent or as necessary with the exclusively selected third party service provider, such as Simple Web-Solutions GmbH, and other exclusively selected companies, which are associated with our business, for which you can decide to make contact directly through our website, via a form and only within the login restricted customer section on this website. The provider and associated companies are bound within our collaboration framework that supports us in either the performance of the technical processing activities set out above or to handle your proactive inquiry. We restrict access to your personal data that you have entered in the form and that you submitted to the selected company. The selected company therefore has a business need and access, legitimized by you, to receive and process your personal data at your service. Through our agreements with our exclusively selected companies, each of them is instructed to process your personal data once received and each company is bound to confidentiality.
We require our third party service provider and all other associated companies within our framework to take appropriate and stringent security measures to protect your personal data in line with our policies and the law. We do not allow our third party service provider to use your personal data for their own purposes and only permit them to process your personal data that is transmitted by the filled in form for this specified purpose in accordance with your proactive, dedicated inquiry.
Storing your personal information
For general visitors to our website:
Your personal data will not be stored when you visit and navigate our website. Only if you contact us using the Contact Us form will we receive your explicit data and message you have entered into this form and proactivly submitted to us for the purpose of answering your question. Your personal data will only be retained for as long as is necessary to fulfill the purposes it was received for and including for the purposes of satisfying any legal, accounting or reporting obligations. Unless we inform you otherwise (or you request that we erase your personal data received from you using the Contact Us form) your personal data received from you using the Contact Us form will be retained for the duration of one year and will then be deleted.
For our B2B clients and their licensed users of LUMINLUCID
We have a contractual duty to fulfill our obligations under the order processing agreement (AVV) according to the DSGVO/GDPR for our B2B clients and their licensed users of LUMINLUCID within the restricted Login Section of the website. This includes the storage of personal data for the purpose of setting up unique named user identifiers (UUIDs), which includes the storage of personal data necessary for this purpose and under the terms of active customer license agreements.
Personal data received, stored and processed for the above purposes are only stored and processed within the European Economic Area. In fact the servers hosting and processing LUMINLUCID data are located in Germany. We ensure your stored and processed personal data receives the level of protection and is treated according with EU laws, particularly according to DSGVO/GDPR at any time.
If you require further information about these protective measures, please contact us at privacy@makanaknowledge.com, Makana Knowledge GmbH, Havelstraße 16, 64295 Darmstadt, Germany, tel: +49 (0)6151 7872799.
Children’s information
We do not knowingly process or store information from children under the age of 16. If you become aware that your child or any child under your care has provided us with information without your consent please contact us at privacy@makanaknowledge.com, Makana Knowledge GmbH, Havelstraße 16, 64295 Darmstadt, Germany, tel: +49 (0)6151 7872799.
Keeping your information secure
All information that you provide through our website is stored on secure servers. We have put in place appropriate measures to protect the security of your information.
The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of the information transmitted to our site and you acknowledge that any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access or inadvertent disclosure.
Your rights
Although Makana Knowledge GmbH does not itself hold or process your personal data, we have set out your rights as an individual and as a general visitor of our website under data protection law below. Individuals have the right to access information held about them and to request its rectification or deletion in some circumstances. This right is subject to any data being held about the individual and certain conditions. A summary of your rights under the law are set out below:
- Request access to your personal data (commonly known as a « data subject access request »). This enables you to receive a copy of the personal data held about you and to check that it is being processed lawfully.
- Request correction or erasure of your personal data (unless there is a legal right or duty to retain it). You also have the right to ask for it to be deleted or removed where you have exercised your right to object to processing (see below).
- Object to processing of your personal data (which we have received through a form completed and submitted by you) where such processing relies on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
- Request the restriction of processing of your personal data. This enables you to ask for suspension of the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal data to another party.
- Request to keep your user access and personal data (from your usage as a formerly licensed user) on the LUMINLUCID platform for a limited period of time (the transit period). The granting of provision to keep your access and personal data on LUMINLUCID until deletion or transfer to a new, separate licensed user account is subject to an agreement between LUMINLUCID and the user ruling the transit period and transfer.
- Change your data processing preferences at any time.
If you want to exercise any of the above rights, please contact us at, Makana Knowledge GmbH, Havelstraße 16, 64295 Darmstadt, Germany, tel: +49 (0)6151 7872799 or by emailing us at privacy@makanaknowledge.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, a reasonable fee may be charged if your request for access is manifestly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal data are not disclosed to any person who has no right to receive it.
In the limited circumstances where we are relying on your consent as the legal basis to process your personal data for a particular purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact privacy@makanaknowledge.com, Makana Knowledge GmbH, Havelstraße 16, 64295 Darmstadt, Germany, tel: +49 (0)6151 7872799.
Once we know that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to or requested from us, unless we have another legitimate basis for doing so in law.
Other websites
Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Changes to this Privacy Policy
We keep our privacy policy under regular review and will post any updates on this webpage. This privacy policy was last updated in February 2023.
How to contact us and complaints
If you have any questions about this privacy policy or how we handle and process your personal data please contact us at privacy@makanaknowledge.com, Makana Knowledge GmbH, Havelstraße 16, 64295 Darmstadt, Germany, tel: +49 (0)6151 7872799.
If for any reason you are not happy with the way that we have handled or processed your personal data, please contact us at privacy@makanaknowledge.com, Makana Knowledge GmbH, Havelstraße 16, 64295 Darmstadt, Germany, tel: +49 (0)6151 7872799.
If you are still not happy, you have the right to make a complaint to the Information Commissioner’s Office see:
https://www.bfdi.bund.de/EN/Service/Anschriften/Laender/Laender-node.html
https://edps.europa.eu/data-protection/our-role-supervisor/complaints_en